If you have used StartHere or have visited our product demonstration area then we would love to hear what you think. All feedback is greatly appreciated and will help us to develop our service in the future.

StartHere is endorsed by users, service deliverers and central government. Here is what people are already saying about us:

StartHere users

Qualitative evaluation clearly indicates that StartHere offers a valuable service to citizens - one that they can, and do use, to find information across a broad range of topics. Evaluation consistently shows that people find the system useful and easy to use and are keen to recommend it to family and friends:

"It makes it easy to know where to start."

"I’d been looking after my wife, who has Alzheimer’s, for three years. Day in, day out. I didn’t know there was help out there. Because I didn’t know, I didn’t ask. I never knew I was a carer until I was told that I had cancer. It was a bit late then."

"You’ve changed my life today — not only have I learnt how to get a wheelchair for my mother, but I have used a computer and I thought I was too old for all that."

Service deliverers (StartHere clients)

StartHere has the potential to save statutory resources by channeling service users to appropriate sources of information and support. At the same time it can promote self-care, independence and choice by empowering citizens/patients through signposting and access to information.

"80% of the questions we get asked on the Information desk can be answered by StartHere." Librarian, East Ham Library

"StartHere provides a major addition to our service. It provides information that we simply don’t have the resources to find and at much less cost than if we were to do it ourselves. Our older members who are interested in computers can really benefit too.” Manager, Age Concern centre.

“The range of organisations and services that StartHere directs people too is really important to the people we help. We have been crying out for something that puts government and voluntary services in one place that is easy to find. StartHere is it.” Information Manager, Barking and Dagenham Primary Care Trust.

"I would like to wholeheartedly endorse StartHere who have, in many ways, achieved more with less than many Central Government-led initiatives." Ian Valentine, Sky Interactive.

Central Government

A number of central government departments acknowledge StartHere’s important role in facilitating access to the services, information and help available.

"I have been very impressed by StartHere. It provides a brilliantly simple way to navigate through to information online about jobs, health, benefits – a vast array of advice and community information. I hope we shall be seeing a lot more of it in the future." Stephen Timms, then Chief Secretary to the Treasury.

"I am convinced of the enormous potential StartHere offers to both citizens and Government. Having a single joined-up entry-point to information and services represents a major opportunity to deliver services more efficiently and effectively."
Paul Boateng, then Chief Secretary to the Treasury

"StartHere is a really user-friendly information service. This system complements the work the government is doing to modernise the way the public gets the information it needs. It is a great concept."
John Hutton, then Minister of State, Department of Health